All products have their intended purpose of use, and if they are used for purposes other than their intended use, the product will not be covered by TOTOLINK’s warranty, and TOTOLINK will not be held responsible for any damage caused by misuse.

It is recommended to contact TOTOLINK to confirm whether the product needs to be returned for inspection within warranty period.

The use of the product is not covered by the warranty:

1. Modification or lack of maintenance: Disassembly, normal exposure to sunlight or humid environment.
2. Product source: non-original packaging or purchased through non-authorized distributors or supplier.
3. Shipping process: Damage incurred during shipping.
4. The surface treatment and aesthetics of the product are not covered by this warranty
5. If the product is not covered by the warranty, all replacement, repair and shipping costs shall be borne by the product owner

Zioncom Technology Sdn Bhd (Malaysia) will inspect the product when receives it to determine whether it complies with the warranty terms; if it is confirmed that it meets the terms, it will perform necessary repairs or replacements; if it needs to charge the customer, will notify customer before performed of any repairs.

For TOTOLINK products sold by legal channels such as retailers or distributors, when replacing or sending repaired items during the warranty period, the product owner may be charged a handling fee (any personnel, insurance or shipping costs incurred for the service) It is recommended that the holder evaluates and handles it on his behalf or weighs and sends it by himself. The negotiation process and fee claim in this paragraph have nothing to do with Zioncom Technology Sdn Bhd (Malaysia).